TERMS OF USE

These Terms of Use (“Terms”) govern your access to and use of exoloomgames.com and its subdomains (together, the “Site”), operated by Exoloom Games (“Exoloom Games,” “we,” “us,” or “our”). By browsing the Site, creating a support account, submitting a support ticket, or submitting a job application through the Site, you agree to be bound by these Terms. If you do not agree, please don’t use the Site.

The Site is intended for a general audience and is not directed at children. If you create a support account, you confirm that the information you provide is accurate and that you’re old enough, under the laws of your country, to enter into these Terms.

Some parts of the Site — submitting and tracking support tickets — let you create an account with an email address and password. You’re responsible for keeping your login credentials confidential and for all activity that happens under your account. Let us know right away at support@exoloomgames.com if you think your account has been compromised. Submitting a support ticket doesn’t require an account — guest submissions are also accepted.

You agree not to: (a) use the Site for any unlawful purpose or in violation of these Terms; (b) attempt to gain unauthorized access to any account, system, or data on the Site; (c) interfere with or disrupt the Site, including by circumventing the CAPTCHA and bot-protection measures described in our Privacy Policy; (d) submit false, misleading, or fraudulent information through a support ticket or job application; or (e) scrape, harvest, or otherwise systematically extract content or data from the Site without our prior written permission.

When you submit a support ticket, the information you provide (your name, email address, and message) is used to respond to your request and to maintain a record of the conversation. Replies to your ticket are sent to you directly; we don’t guarantee a specific response time. Please don’t include sensitive information (such as payment card numbers or government ID numbers) in a support ticket — we don’t need it and won’t ask for it there.

The Careers section of the Site lets you apply to open roles by submitting your name, email address, phone number, a resume or other file, and answers to any questions the posting asks. By applying, you confirm that the information you submit is accurate and that you have the right to share any file you upload (including a resume). We may contact you at the email address you provide about the status of your application, including screening, interview, offer, and rejection notifications. Submitting an application doesn’t guarantee an interview or an offer.

You retain ownership of the messages, files, and other content you submit through the Site (“your content”). By submitting it, you grant Exoloom Games a non-exclusive, worldwide, royalty-free license to use, store, reproduce, and share your content internally as needed to operate the Site — for example, to respond to a support ticket or to evaluate a job application. You’re responsible for making sure your content doesn’t infringe anyone else’s rights or violate any law.

The Site and everything on it — including game and app titles, artwork, trailers, logos, text, and the “Exoloom Games” name and marks — is owned by Exoloom Games or our licensors and is protected by intellectual property laws. Nothing in these Terms grants you any right to use our games, apps, branding, or other content except to view it as part of normally browsing the Site.

The Site relies on third-party service providers to operate — for example, a hosted database and authentication provider, and a bot-protection widget shown on sign-in and sign-up forms. See our Privacy Policy for details on which providers we use and what they see. The Site may also link out to third-party sites, including social media pages; we don’t control those sites and aren’t responsible for their content or practices.

We publish a server status page as a courtesy, but we don’t guarantee that the Site, our games, or our apps will be available at all times or free of interruptions, bugs, or errors.

The Site is provided “as is” and “as available,” without warranties of any kind, express or implied. To the fullest extent permitted by law, Exoloom Games won’t be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, the Site.

We may suspend or terminate your access to your support account if we reasonably believe you’ve violated these Terms. You may stop using the Site, or request deletion of your account, at any time — see the “Your choices” section of our Privacy Policy.

We may update these Terms from time to time. If we make material changes, we’ll update the “Last updated” date above. Continuing to use the Site after a change means you accept the updated Terms.

Questions about these Terms? Reach out at legal@exoloomgames.com.